Privacy Policy
Protecting Your Personal Information
At McCasland Glass, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information that you provide directly to us when you request a quote, schedule service, or contact us through our website or by phone. This information may include:
- Personal Information
Name, email address, phone number, and physical address for service delivery and communication purposes - Service Information
Details about your glass service needs, vehicle information for auto glass services, property details for residential or commercial installations, and insurance information when applicable - Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior on our site
How We Use Your Information
McCasland Glass uses the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:
- Provide Services
Process your service requests, schedule appointments, complete glass installations and repairs, and communicate about your service needs - Customer Communication
Send appointment reminders, provide quotes and invoices, respond to your inquiries, and notify you about changes to our services or policies - Business Operations
Process payments, work with insurance companies on your behalf, maintain service records for warranty purposes, and improve our website and service offerings
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, insurance companies (with your consent), and professional service providers - Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency - Business Protection
We may share information when we believe it is necessary to protect the rights, property, or safety of McCasland Glass, our customers, or others
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure storage of physical records
- Encrypted data transmission
- Limited access to personal information
- Regular security assessments
- Employee training on data protection
- Secure disposal of outdated records
- Password-protected systems
- Regular software updates
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access and Update
You may request access to the personal information we have about you and ask us to correct any inaccurate or incomplete information - Opt-Out
You may opt-out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by contacting us directly - Data Deletion
You may request that we delete your personal information, subject to certain exceptions such as maintaining records for warranty or legal purposes
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us understand how you use our website and improve our services. You can control cookie settings through your browser, though disabling cookies may limit some website functionality.
We may also use third-party analytics services like Google Analytics to collect and analyze information about website usage patterns. These services may use cookies and other tracking technologies to collect information about your use of our website.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.
Links to Other Websites
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
The inclusion of any link does not imply endorsement by McCasland Glass of the linked site or service. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
McCasland Glass
304 Main Street
Cañon City, CO 81212
Phone: (719) 275-5558
Email: info@mccaslandglass.com
We will respond to your inquiries in a timely manner and work to address any concerns you may have about our privacy practices.